Arundhati Bhattacharya, President and CEO of Salesforce South Asia, remarked on the pivotal year experienced by Sri Lankan enterprises as the nation’s economic stability has been reinforced, prompting institutions to prioritize productivity, resilience, and long-term competitiveness. In sectors such as banking, financial services, and the public domain, artificial intelligence (AI) is increasingly regarded as a strategic asset rather than an experimental tool. AI is instrumental in enhancing operational efficiency, refining risk management, and improving service delivery. This transformation also underscores the importance of data integrity, governance, and regulatory compliance, especially amidst ongoing banking reforms, as central considerations in AI adoption.
Looking to the future, the rise of the agentic enterprise is set to transform organizational operations. Intelligent agents will collaborate with humans to support essential functions like customer engagement, compliance, and service delivery, all while being guided by human oversight and ethical frameworks. For Sri Lanka, this evolution offers an opportunity to modernize financial services and systems that interact with citizens, fostering trust, enhancing responsiveness, and driving growth through improved productivity.
Organizations that integrate trusted, enterprise-grade agentic AI into their core operations and align closely with regulatory and societal expectations will be optimally positioned to restore confidence, boost institutional efficiency, and cultivate sustainable economic growth in the coming years.
