With a robust focus on digital transformation, improved accessibility, and an enhanced customer journey, the Commercial Bank of Ceylon has upgraded its Self-Onboarding Platform. This enhancement allows new customers to open accounts entirely online, without needing to visit a physical branch, thus embracing a secure and paperless approach.
The improved platform now facilitates an all-digital solution for customers, including Sri Lankans residing overseas, allowing them to instantly open savings accounts via an updated web interface or mobile application. This process features real-time video identity verification and automated compliance checks to ensure a smooth account opening experience.
The ComBank Self-Onboarding platform is designed to be responsive and user-friendly, enabling customers to open accounts conveniently from any location without the hassle of physical documentation or branch visits.
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Mr. Hasrath Munasinghe, the Chief Operating Officer of Commercial Bank, emphasized the institution’s commitment to providing a more user-friendly, accessible, and integrated banking experience. He noted that these advancements also align with the bank’s green initiatives, promoting environmentally sustainable practices by minimizing paper use. The goal is to create a secure, efficient, and flexible account opening procedure that customers can access at their convenience, he added.
Customers will directly benefit from this development, enjoying a quicker and more convenient method of opening an account without the need to visit a branch. For those living abroad, this offers a secure way to engage with the bank remotely. The digital onboarding process not only strengthens compliance and security but also expedites access to funds and various banking services.
The platform is expected to continually evolve, incorporating new features and enhanced functionalities to solidify the bank’s commitment to providing a seamless, future-oriented customer experience while establishing new standards in digital banking convenience.
Commercial Bank of Ceylon holds the distinction of being the first Sri Lankan bank with a market capitalization exceeding USD 1 billion and is recognized as the first bank in the country to be included in the Top 1000 Banks Worldwide. It possesses the largest capital base among Sri Lankan banks and ranks as the largest private lender in the country, as well as the foremost financier for the SME sector. Recognized as the most respected and awarded bank in Sri Lanka, it also leads in digital innovation and is notable for being the nation’s first fully carbon-neutral bank.
The bank operates over 270 strategically positioned branches and boasts an extensive network of ATMs across the island. It holds the widest international presence among Sri Lankan banks, including 21 branches in Bangladesh, a Tier I bank with a majority stake in the Maldives, a microfinance business in Myanmar, and a representative office in the Dubai International Financial Centre (DIFC). Its fully owned subsidiaries, CBC Finance PLC and Commercial Insurance Brokers (Pvt) Limited, also provide a variety of financial services through their respective branch networks.
Source: Financial Chronicle Biz English | Sri Lanka Business News.
