Nations Trust Bank PLC (NTB) has confirmed the successful completion of the acquisition of the Retail Banking division of the Hongkong and Shanghai Banking Corporation (HSBC) in Sri Lanka. This transition took effect on May 1, 2026.
As part of this integration, NTB has welcomed HSBC Sri Lanka’s retail banking clients into its systems, ensuring that services and client relationships remain uninterrupted. Additionally, staff from HSBC Sri Lanka have been incorporated into NTB, reinforcing a smooth integration process. The transition has been executed with a strong emphasis on maintaining operational stability and minimizing disruptions, while ongoing support is provided to assist customers as they adjust to their new banking arrangements with NTB.
This acquisition has transferred around 200,000 retail customer accounts to NTB, which includes various banking products such as savings and current accounts, fixed deposits, credit and debit cards, retail loans, and a segment of high-net-worth clients who are now part of NTB’s Private Banking services. Consequently, Nations Trust Bank’s branch network has expanded to 96 locations across the country. The transition introduces seven new branches, with dedicated Private Banking Centers established in Bambalapitiya, Flower Road, Union Place, and Pelawatte, alongside three additional branches in Nugegoda, Jaffna, and Kandy.
To facilitate a smooth transition for customers, NTB has ensured that multiple avenues for support are readily available. Clients can continue to utilize the nearest NTB branch, reach out to NTB’s 24-hour Help Desk at +94 11 441 4151, and access digital banking services via the Nations Direct mobile application. Specific information regarding the transition, including FAQs, can be found at https://migration.nationstrust.com.
Furthermore, NTB has taken measures to extend branch support over two weekends as part of the transition initiative. Nineteen NTB branches were open on Saturday, May 2, and Sunday, May 3, and will also operate on Saturday, May 9, and Sunday, May 10, from 9:00 AM to 12:00 noon to assist customers with their banking needs. The branches offering this service include the Private Banking Center at Horton Place, as well as locations in Mount Lavinia, Panadura, Negombo, Maharagama, Pettah Bankshall Street, Nugegoda, Kurunegala, Kiribathgoda, Thalawathugoda, Kohuwala, Ratnapura, Batticaloa, Havelock Town, Wattala, Matara, Galle, Kandy, and Jaffna.
Following the Sale and Purchase Agreement signed with HSBC Sri Lanka in September 2025, NTB received approval from the Central Bank of Sri Lanka (CBSL) in December 2025 to proceed with the acquisition of HSBC Sri Lanka’s retail banking business. These critical milestones enabled NTB to finalize the acquisition as planned within the first half of 2026.
