FINANCIAL CHRONICLE – The transfer of the Retail Banking division of the Hongkong and Shanghai Banking Corporation (HSBC) in Sri Lanka to Nations Trust Bank PLC (NTB) has been completed as of May 1, according to NTB’s announcement.
NTB has successfully integrated HSBC’s retail banking customers into its own operations and has welcomed the staff from HSBC Sri Lanka. This transition has resulted in the addition of approximately 200,000 retail customer accounts to NTB, encompassing various products such as savings and current accounts, fixed deposits, credit and debit cards, retail loans, and a segment of high-net-worth clients who will now be served through Nations Trust Bank’s Private Banking services.
The acquisition also includes the addition of seven new branches to NTB’s existing network, increasing the total number of branches to 96 across the country. Notably, the branches located in Bambalapitiya, Flower Road, Union Place, and Pelawatte will function as exclusive Private Banking Centres. The other branches are situated in Nugegoda, Jaffna, and Kandy.
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Customers are encouraged to utilize the nearest NTB branch for their banking needs, reach out to the 24-hour Help Desk at +94 11 441 4151, and take advantage of digital banking services available through the Nations Direct mobile application. Additional information regarding the transfer and frequently asked questions can be found at https://migration.nationstrust.com.
As part of the transition process, NTB has organized branch support over two weekends, with branches open on Saturday, May 9, and Sunday, May 10, from 9 a.m. to 12 noon to assist customers during this period. The branches involved include the Private Banking Centers at Horton Place, along with locations in Mount Lavinia, Panadura, Negombo, Maharagama, Pettah Bankshall Street, Nugegoda, Kurunegala, Kiribathgoda, Thalawathugoda, Kohuwala, Ratnapura, Batticaloa, Havelock Town, Wattala, Matara, Galle, Kandy, and Jaffna.
Following the Sale and Purchase Agreement signed with HSBC Sri Lanka in September 2025, NTB obtained approval from the Central Bank in December 2025 to proceed with the acquisition of HSBC Sri Lanka’s retail banking operations. NTB is recognized as the issuer and sole acquirer of American Express Cards in Sri Lanka.
